Effective Date: September 23, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) constitute a legally binding agreement between you, the user, student, participant, client, or visitor (“you” or “User”), and NorthStar Marketing Education Ltd. (“NorthStar Marketing Education Ltd.,” “we,” “us,” or “our”).
These Terms govern your access to and use of our website, registration forms, course materials, communications, training sessions, workshops, classes, instructional content, and related services (collectively, the “Services”). By accessing, registering for, purchasing, or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein.
If you do not agree to these Terms, you must not access or use the Services. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
2. Scope of Services
NorthStar Marketing Education Ltd. provides marketing education and training services, including but not limited to:
- Digital Marketing Fundamentals Courses
- Social Media Strategy Workshops
- Branding and Positioning Training
- SEO and Content Marketing Classes
- Paid Advertising and Campaign Management Sessions
- Marketing Analytics and Reporting Instruction
- Corporate Marketing Team Training
The Services may be delivered in-person, online, live, recorded, hybrid, self-paced, or in any other format we determine appropriate. We may modify, reschedule, substitute instructors, change delivery methods, or update course content at our discretion, provided such changes do not materially diminish the core educational nature of the Services without reasonable notice where practicable.
We do not guarantee any specific commercial outcome, employment result, certification, business revenue, ranking improvement, campaign performance, or other success metric from participation in the Services.
3. User Obligations and Responsibilities
You agree to:
- Provide accurate, current, and complete information during registration, enrollment, or any interaction with us.
- Maintain the confidentiality of your account credentials, if applicable, and notify us promptly of any unauthorized use.
- Use the Services only for lawful purposes and in compliance with applicable laws, regulations, and these Terms.
- Refrain from disrupting, interfering with, or attempting to gain unauthorized access to our systems, platforms, materials, or communications.
- Respect the rights, privacy, and dignity of instructors, staff, other participants, and third parties.
- Not record, reproduce, distribute, sell, publish, or share course sessions or materials without our prior written consent, except where expressly permitted by law or by us in writing.
- Not use the Services to transmit malware, spam, defamatory content, infringing content, or unlawful or harmful material.
You are responsible for ensuring that your devices, internet connection, software, and third-party accounts are suitable for accessing online Services. If you participate in corporate training, you represent that you are authorized to do so on behalf of your organization where applicable.
4. Payment Terms and Conditions
Unless otherwise stated in a specific enrollment agreement, invoice, proposal, or order form, all fees are payable in Canadian dollars (CAD). Fees, payment schedules, taxes, and any additional charges will be disclosed at the time of purchase or registration.
- Payments must be made using the methods we accept from time to time.
- You authorize us and our payment processors to charge the payment method provided for all applicable fees, taxes, and charges.
- All fees are non-transferable unless we expressly agree otherwise in writing.
- We reserve the right to suspend or deny access to Services if payment is declined, reversed, overdue, disputed without valid basis, or otherwise not received in full.
- Where applicable, taxes such as GST/HST, PST, or other statutory levies may be added according to law.
If you are purchasing Services for a business or organization, you remain responsible for payment unless we have expressly agreed in writing to invoice another party.
5. Cancellation and Refund Policy
Cancellations and refunds are subject to the specific terms provided at the time of booking, enrollment, or purchase. If no separate policy is provided, the following default policy applies to the extent permitted by law:
- Student cancellations: Cancellations made more than 7 days before the scheduled start date may be eligible for a refund, less any non-refundable administrative or processing fees, if applicable.
- Late cancellations: Cancellations made within 7 days of the scheduled start date may not be eligible for a refund.
- After commencement: Once a course, workshop, or training session has started, fees are generally non-refundable except where required by applicable law or where we determine otherwise in our sole discretion.
- Missed sessions: Failure to attend a session does not entitle you to a refund, credit, or rescheduling unless we expressly agree in writing.
- Digital materials: Access to downloadable content, recorded lessons, templates, or other digital materials may render the purchase non-refundable once access has been granted, subject to applicable law.
- Corporate training: Corporate engagements may be subject to separate cancellation, rescheduling, and minimum notice requirements set out in the applicable agreement or invoice.
Any approved refund will be issued to the original payment method where practicable. Processing times may vary depending on the payment provider and financial institution. Nothing in this section limits any non-waivable rights you may have under applicable Canadian consumer protection laws.
6. Liability Limitations
To the fullest extent permitted by applicable law:
- The Services are provided on an “as is” and “as available” basis.
- We make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of the Services or materials.
- We disclaim all implied warranties and conditions, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.
- We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of goodwill, business interruption, or loss of data, arising out of or related to your use of the Services.
- Our total aggregate liability for any claim arising out of or relating to the Services shall not exceed the amount paid by you to NorthStar Marketing Education Ltd. for the specific Service giving rise to the claim during the twelve (12) months preceding the event giving rise to liability, or such lesser amount as may be required by law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such exclusions are prohibited.
Marketing education is informational and instructional in nature. You are solely responsible for your business decisions, campaign execution, advertising compliance, legal compliance, and results obtained from applying any concepts or recommendations discussed in the Services.
7. Intellectual Property Rights
All content provided by NorthStar Marketing Education Ltd., including but not limited to presentations, lesson plans, videos, recordings, text, graphics, logos, worksheets, templates, handouts, exercises, course outlines, methodologies, and software-related materials, is owned by or licensed to us and is protected by applicable intellectual property laws in Canada and elsewhere.
Subject to your compliance with these Terms and full payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the course materials solely for your personal or internal business educational purposes, as applicable to the Services purchased.
You may not:
- copy, reproduce, modify, adapt, translate, distribute, display, perform, publish, sell, license, or create derivative works from our materials except as expressly authorized;
- remove copyright, trademark, or proprietary notices;
- share access credentials or course files with unauthorized persons;
- use our name, trademarks, logos, or branded materials without prior written consent.
Any feedback, suggestions, or ideas you submit may be used by us without restriction or compensation, unless otherwise prohibited by law.
8. Data Protection and Privacy
We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws.
By using the Services, you consent to the collection, use, processing, and disclosure of your personal information as necessary to:
- register and administer your access to the Services;
- process payments and issue invoices or receipts;
- communicate with you regarding schedules, materials, updates, and support;
- improve our Services and educational offerings;
- comply with legal and regulatory obligations; and
- enforce these Terms and protect our rights and interests.
We may use third-party service providers for hosting, communications, analytics, payment processing, and learning management functions. These providers may process personal information on our behalf subject to contractual or other safeguards.
If you provide personal information relating to another person, you represent that you have authority or consent to do so. You are responsible for ensuring that any personal information you submit is accurate and up to date. For questions regarding privacy practices, please contact us using the details below.
9. Force Majeure
We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, fires, floods, epidemics or pandemics, labour disputes, power outages, telecommunications failures, governmental actions, war, civil unrest, cyberattacks, transportation disruptions, or the failure of third-party service providers.
In such circumstances, we may suspend, postpone, reschedule, substitute delivery methods, or otherwise modify the Services as reasonably necessary. Where practicable, we will provide reasonable notice and may offer alternative arrangements or credits at our discretion, subject to any mandatory legal requirements.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect operational, legal, regulatory, or business changes. The updated Terms will be posted on our website or otherwise made available to you, and the “Effective Date” may be updated accordingly.
Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Services.
11. Applicable Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to them, the Services, or your use of the Services will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.
You agree that the courts located in Victoria, British Columbia, shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the Services, subject to any mandatory consumer protection or other applicable legal rights that cannot be waived.
12. Contact Information
If you have any questions, concerns, or notices regarding these Terms or the Services, please contact:
NorthStar Marketing Education Ltd.
NorthStar Marketing School
2450 Douglas Street, Suite 310
Victoria, BC V8T 4L8
Canada
Email: [email protected]
Phone: +1 (250) 384-7296
13. Severability Clause
If any provision of these Terms is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be severed or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
Failure by us to enforce any right or provision under these Terms will not constitute a waiver of such right or provision unless acknowledged in writing by an authorized representative of NorthStar Marketing Education Ltd..
By using the Services, you confirm that you have read, understood, and agree to these Terms of Service.